Terms & Conditions, Effective As Of 28th November 2011
1) Copyright and Moral Right ProtectionStacks4Stacks or sites represented by Stacks4Stacks, holds, recognises, or maintains all copyright and moral right claims to any and all images, likenesses, artwork, logos, names and icons contained on this site and its folders, subfolders, directories and databases, in their entirety, with clear exception given to those who hold rights and/or trademarks and/or product identification that may be advertised or reviewed or discussed on this site. Failure to observe these rights, can and will result in legal action to the greatest extent allowable by UK and international law.
Use of, or reproduction of any of the rights protected materials without the express written consent of Stacks4Stacks or sites represented by Stacks4Stacks, or trademark owner, or appropriately appointed designate, is a strict violation of these rights.
RapidWeaver is a trademark of Realmac Software (http://www.realmacsoftware.com/).
Stacks is a trademark of YourHead Software: (http://www.yourhead.com).
2) Stack Usage Stacks purchased from the Stacks4Stacks site are designed for use with the RapidWeaver/Stacks platform. Any usage beyond a stacks intended use in RapidWeaver may be construed as unlawful.
(End User License Agreement)
Stacks purchased from the Stacks4Stacks site may not be redistributed in their original format or any other stack or template format. You may use a stack to develop a web site for profit, provided all credits within the code remain intact, even if said stack has been modified. The extent of modification which nullifies Stacks4Stacks's right to credit will vary, but in short, no original graphics may remain and the overall layout, code and file structure (including the list of properties) must vary sufficiently to demonstrate evidence of applied intellectual process.
3) Sales Policy
PaymentProducts on this website are sold in GBP (Pound Sterling). Payment in other currencies may be subject to fluctuations in exchange rates. No VAT or Sales Tax is applied to purchases. Please note that on some rare occasions, your credit or debit card company may charge you (the buyer) an extra surcharge for distant or electronic payments. If in doubt, you should contact your bank to get confirmation.
RefundsUnder the United Kingdom's Distance Selling Regulations (2000), you have the right to cancel the contract for the purchase of items within a period of 7 working days, beginning with the day after the day on which the item is issued to you. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.
Demo VersionsFree demo versions are provided so that you may evaluate products before purchase. You can test against real content and demonstrate ideas to clients you may be working on behalf of. This enables you to test products for suitability before purchase. It is strongly recommended you take advantage of this free service. Typically demo versions may have some minor limitations applied like watermarking. You are welcome to get in contact to ask any pre-sales questions you may have.
Issue Of ProductsDownload links for products are sent to you in the form of an email. The email is sent to you automatically as soon as your payment has cleared (which normally only takes a few minutes). Please purchase using valid details and using an email address which does not require sender-verification. Incorrect details can lead to lengthy delays in sending products to you, and you may be unable to access support or updates thereafter. If you have any questions about your order, please get in contact.
Commercial UsageIf you are reusing products in multiple commercial projects, please consider budgeting towards the purchase of extra licenses. Although this is not compulsory, this would help greatly towards ongoing development costs and ensures clients you are working on behalf of can obtain free product updates and customer support directly if required.
Direct OrderingA direct ordering service is available for purchase orders and customers wishing to purchase via other agreed methods, such as PayPal, cheque or bank transfer. Orders received via direct ordering will be processed manually and an invoice issued. Please get in contact if you require further information.
Customer SupportStacks4Stacks has a reputation for offering first-class support to all customers worldwide. Support is primarily offered via email in English. Most correspondence is normally replied to within 12 hours, but this may vary depending on general support volumes or the complexity of your enquiry. If contacting about a technical issue, please try to include a screenshot (image) or URL to test site. If a problem relates to a particular working environment, please include details of plugins used or browser versions etc.
Chargebacks & Fraud ProtectionIf a chargeback occurs, an effort will be made to make contact with the buyer to resolve the payment issue. If no resolution can be made, the transaction will be deemed as fraudulent. Details of all fraudulent transactions are added to a blocklist, hosted by E-Junkie. In such instances, a blocked customer will be deliberately prevented from making further purchases. If a threat of fraudulent transactions is posed to other sellers, details of the transaction may be past onto others, so that they may safeguard against fraudulent transactions. Likewise we may receive recommendations from other sellers to block certain persons who are known to fraudulently obtain goods through theft or deception.
SecurityElectronic transactions are processed on secure external websites hosted by GoogleCheckout. Information relating to transactions is stored securely and is never shared or disclosed, unless a transaction becomes a chargeback or a written request is received from a legal authority. Precautions are taken at all times to ensure maximum security of customer data. We do not receive any payment card information from transactions, and only collect the bare minimum of information required for internal taxation and financial purposes.
Compatibility & SuitabilityIt is a buyers responsibility to check for the compatibility and / or suitability of stack elements before purchase. Details of compatibility are stated clearly on this website, free demo versions are available for evaluation and additional clarification is available by getting in contact. Stacks4Stacks cannot be held responsible for the mis-purchase of Stacks which are either not compatible or fail to meet your expectations. In such instances refunds, modifications or customer support will not be available to you.
Personal identification information
We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
How we use collected information
Stacks4Stacks collects and uses Users personal information for the following purposes:
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on November 28th, 2011