Contact Me For questions, feedback, feature requests or anything else...
One email address to use - click here.
Normally you will receive a reply within a few days, paying customers or ThemeFlood theme users can normally expect a reply within about 12 hours. I am based in the UK most of the time. If there are delays in answering emails, a message will be tweeted on my Twitter account.
Just a few notes for reading, that I would appreciate if you could bear in mind before firing off your email:
Normally you will receive a reply within a few days, paying customers or ThemeFlood theme users can normally expect a reply within about 12 hours. I am based in the UK most of the time. If there are delays in answering emails, a message will be tweeted on my Twitter account.
Just a few notes for reading, that I would appreciate if you could bear in mind before firing off your email:
- It's difficult to provide support in instances where other third-party themes or stacks are used. Contrary to popular belief, the third-party developers don't have free-roaming access to the RapidWeaver Addons site, and can only afford to purchase and test against a limited number of third-party addons. Therefore you may be asked in advance to purchase and gift additional copies of particular themes or stacks, if questions relate to these products. Unfortunately not all RapidWeaver theme and stack developers provide free demo versions of their wares.
- The stacks plugin itself is developed by YourHead software and RapidWeaver is developed by Realmac Software. So if you have general questions (e.g. stack installation problems or publishing problems) it's often quicker to search the information these companies already provide and get in contact with them directly if a problem persists. The YourHead Software Helpdesk and RapidWeaver forums are good places to search for information.
- When contacting us with a problem, it's always so much easier and quicker to be able to replicate the problem here in the office. Therefore describe the problem to the best of your ability using good English and grammar. Some screenshots may be useful. A link to a live published website or a download link for the RapidWeaver sandwich file is almost essential. Large files can be forwarded using a secure, free service like DropBox. If an email lacks information, it'll probably end up getting bounced back to you with a request for more details. You can save yourself many hours by spending a few extra minutes to compose an email with all the required information contained.
- When replying to our emails, please keep your previous correspondence attached to the email. This simple action is very helpful when referring to previous history and communications, and even more useful if it's someone else (other than me) on inbox duty. We receive several hundred emails every week, so it can be hard to keep track of individual cases.
- Please do not cross-post your support correspondence. For example, don't send me an email and post the same information to the RapidWeaver forums or vice-versa. It's just a waste of everyones time. Ask the questions once and wait patiently for a reply. Otherwise duplicates risk just get flagged as spam, deleted and never answered.
Contribute
The majority of stacks available on this website are free for you to download and use in both personal and commercial projects. If you want attributes (credits and links) removed from the source code or you require priority one-to-one support, then making a small donation via PayPal or GoogleCheckout or buying me an iTunes voucher, would be massively appreciated (good vibes = good stacks).You can also contribute by positing a short review to the RapidWeaver forums, or rating / reviewing stacks on the StacksCenter.com website.